McKinnon said: “It is common for scammers to target customers following incidents like this, and we encourage our customers to remain vigilant by reviewing their account information and statements while being wary of scam activities and communications.” He provided a link to an Eversource webpage with tips on avoiding scams. McKinnon said those were the Eversource solar incentive program customers. The company reported to the Massachusetts Office of Consumer Affairs on Wednesday that 10,964 customers had been affected by a data breach that involved Social Security numbers, according to the agency’s database of reports. “We take seriously the security of our customers’ information, and we continue to review the security controls of all contractors while taking appropriate protective security measures for Eversource systems to protect customers,” he said.ĬLEAResult, based in Austin, Texas, says it is the largest provider of energy efficiency, energy transition and decarbonization solutions in North America. The vendor also administers the solar incentive program, separately from the larger energy efficiency program, he said.įor the energy efficiency program, CLEAResult used customer account and use information “to administer Mass Save energy efficiency programs for the benefit of Massachusetts utility customers,” McKinnon said. The hack recently hit the Eversource vendor, CLEAResult, “that Eversource uses to administer solar incentive, energy efficiency and electric vehicle-grid modernization programs,” McKinnon said. The hack of that program has affected more than 600 organizations and almost 40 million people worldwide, and experts expect the effects to continue, according to a Reuters report. MOVEit is a file transfer program developed by Progress Software, based in Massachusetts. The Eversource vendor involved in the breach, though, reported to the state that almost 11,000 customers were victims who had their Social Security numbers taken. He declined to give the number of customers affected, saying that Massachusetts law prohibits disclosure of that information when a Social Security number is involved. 28.Ī smaller number of customers who were part of the utility’s separate solar incentive program had their Social Security numbers taken, Eversource spokesperson Christopher McKinnon said. The Eversource customers had their name, address, contact information and Eversource account and usage information taken, but not their Social Security numbers, according to an email notifying customers Aug. (Photo: Marc Levy)Īll 1.8 million Massachusetts customers of electricity and gas utility Eversource Energy were affected by a recent data breach that is part of a worldwide hack that has hit hundreds of companies and millions of people. Eversource Energy work is done in Cambridge on March 23.
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